Simply smart: future-proof device management in MedTech

In a world where medtech is constantly evolving, efficient device management is becoming increasingly important - and complex. Different development statuses of devices, outdated software and a lack of networking reduce the safety and efficiency of operations in hospitals and medical facilities. A standardized, manufacturer-independent device management system (DMS) can provide a remedy. Such an IoT platform allows medtech manufacturers and their customers to manage their devices centrally.

In order to better understand the wishes and problems of the stakeholders involved, I conducted interviews with device manufacturers, medical technicians and experts from doubleSlash as part of my thesis at doubleSlash. In this blog post, I will show you a selection of the biggest challenges and suitable use cases that clearly explain the whole thing.

Current challenges in medical technology: What slows down efficiency?

We are currently facing several challenges that affect the use and management of medical devices:

• IT security: With the increasing networking of devices, the risk of cyber attacks is growing, which is why the responsible IT departments of institutions are absolutely dependent on secure solutions.
• Actuality: Outdated devices make it difficult to integrate modern solutions and increase the security risk.
• Connectivity: Only a few devices are currently fully networked, which makes efficient management difficult.
• Different system maturity levels: Different levels of development of the DMS make standardized management difficult.
• High software density: More software in medical devices means more administrative work in healthcare facilities. Maintenance often has to maintain several DMSs.
• Communication: To ensure smooth processes, there is a need for improvement in communication between manufacturers and institutions.

Practical use cases: how we make medical technology future-proof

Specific use cases were defined to meet the identified challenges:

• Manage remote access: The hospital's IT department retains control during remote access and can view the corresponding log files.
• Perform system integration: The integration of third-party systems such as SAP, Salesforce and TeamViewer must be secure and seamless.
• Define the scope of maintenance and responsibilities: Maintenance plans should clearly define the necessary scope of maintenance and the technicians responsible.
• Perform OTA updates: Device manufacturers can update linked devices over-the-air. We already use a proven solution for OTA updates: our Update Manager.
• View device location: Users can view the exact device location in the system. Large facilities in particular benefit from this.
• Enable self-service: Authorization of on-site technicians to carry out certain maintenance and updates independently.

Manufacturer-independent DMS: the advantages at a glance

Advantages for device manufacturers:

• Improved customer loyalty: An efficient and reliable management system makes the day-to-day work of device manufacturers easier.
• Reduced costs: Fewer on-site visits thanks to remote access for troubleshooting. Development costs and for in-house software solutions are also eliminated.
• Better data analysis: Insights into device performance and usage patterns help to optimize your own products.
• Increased compliance: Easier compliance with legal requirements and documentation requirements. 

Advantages for the maintenance of the institutions:

• Time saving: All devices can be managed on one platform.
• Error reduction: Standardized processes minimize sources of error.
• Faster problem solving: Remote access enables prompt support and analysis.
• Centralized data management: The central availability of all device information makes it easier to manage the devices and analyze their data.
• Improved device availability: Proactive maintenance reduces downtimes and extends the service life of the devices.